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Customer Service Assistant – World Duty Free Ltd (London Gatwick Airport)

Location:  |  Posted: 17 August, 2023

Job description

One Resourcing Ltd are extremely proud to be assisting with this exciting opportunity with World Duty Free ready for a very busy Summer 2022!

Location: Gatwick Airport (South and North Terminal)

Pay Rate: £11.35PH

Shifts: Full time and part time positions available.

Benefits: Excellent benefits including shopping discounts, annual travel loan and travel card discounts, free parking when working, pension scheme, private healthcare.

Job Purpose:
Responsible for delivering outstanding customer service to drive sales and provide an exceptional service experience for all customers within our airport stores

Key Accountabilities:

· Passionate about providing exceptional service – both personally and in a team.

· Able to understand how role contributes to the success of the business.

· Flexible, adaptable and enjoys working in a team.

· Ability to interact and communicate with a variety of cultures.

· Role model self-motivation, enthusiasm and professionalism.

· Excellent interpersonal skills – a good ability of spoken English.

· Self-motivated, passionate, enthusiastic and an effective team member

· Excellent time keeping and attendance


· Enjoy fast-paced and high turnover retail environments.

· Relevant product knowledge.

· Are committed to your own development.

· Experience of working within a service industry.

· The ability to communicate in more than one language

What we need from you:

  • Ability to access the London Gatwick Airport
  • Ability to provide a full 5 year background check alongside a criminal record check
  • Preferable Experience of working within a service industry

Job Types: Full-time, Part-time, Permanent

Salary: £10.20 per hour


  • Day shift
  • Monday to Friday
  • Weekend availability
  • Weekends only


  • Retail Sales: 1 year (preferred)
  • Customer Service: 1 year (preferred)

Work Location: One location

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