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Location: Gatwick  |  Posted: 4 August, 2021

Reports to: SUPERVISOR
Pay Rate: £9.00 per hour

Summary of Position:
To greet and serve the passengers as well as monitor the lounge condition. Upsell where possible lounge facilities, such as spa treatments and upgraded drinks to the passengers. Support colleagues in the lounge when it is busy.

Duties & Responsibilities:
Assist Guests in a friendly manner
Carry out all cleaning duties in the shower rooms, toilets, suite rooms and massage rooms
Replenish guest amenities, toiletries and towels in a timely manner
Ensure sufficient stock levels of amenities and toiletries are available. Keep storage properly, Empty and clean all litter bins
Ensure the services, hygiene, cleanliness and tidiness of the Lounge achieve total customer satisfaction and meet company standards
Use of cleaning products in a safe manner
To follow cleaning procedures including use of equipment
Health & safety in the workplace including Control of Substances Harmful to Health (COSHH)
Able to work individually and as part of a team
Any other duties assigned within the scope of the position
Reporting any room damage or breakages to your supervisor at huddle meetings so that rooms can be repaired
Keeping public areas clean and tidy
Reporting early if cleaning equipment and stock is running low
Learning and following procedures for linen, security, keys, lost property and stock
Working as part of a team, helping others out when required

Qualifications / Essential Skills:
– Previous experience within a position in the hotel/hospitality sector
– Excellent interpersonal and presentation skills
– Able to build and maintain relationships with internal and external guests
– Eager to learn, positive and energetic personality
– Be organised and motivated
– Able to remain calm under pressure
– Possess a fair command of English and have fair communication skills, both written and verbal
– Able to work flexible hours
– Punctuality and regular and reliable attendance.

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