Lounge Host – Plaza Premium Lounge – London Gatwick Airport

Location:  |  Posted: 24 September, 2024

One Resourcing Ltd are extremely proud to be recruiting, once again, on behalf of our client Plaza Premium Lounge

Position: Lounge Host

Location: London Gatwick Airport

Pay Rate: £12.60ph

Start Date: September/October 2024

Hours: Earliest Start 03:30 / Latest Finish 21:00

 

The Role:

To greet and serve the passengers as well as monitor the lounge condition. Ensure smooth front of house operations, follow standard service techniques and sequences at all times and up-sell where possible lounge facilities, such spa treatments, showers, premium beverages, sleeping facilities, to the passengers Support colleagues in the lounge when it is busy.

Duties & Responsibilities:

• To be the “great first impression” creator and to engage with guests at every opportunity
• Greet, receive and collect payment from guests at the front reception counter,
• To know and understand the current policies and procedures of the Lounge.
• To know and understand the offering of the lounge including queries about dietaries and allergies
• To be thorough with all Admission instructions and eligibility policies
• Serve food and beverages to guests in the service areas.
• Set up and clearing of Food & Beverage service areas and stations.
• Replenish food and beverages in the food counters and refrigerators in a timely manner.
• Ensure sufficient stock levels of amenities are available. Ensure proper storage
• Serve liquor or beverages to guests in the lounge with high pace to avoid queues,
• Prepare and mix beverages as per product specifications,
• Maintain opening and closing stock of bar and service areas, ensure par stocks are followed
• Effective and consistent communication

Qualifications/ Essential Skills:

• Previous experience within a position in the hotel/hospitality sector
• Excellent interpersonal and presentation skills
• Excellent knowledge of F&B serving techniques
• Able to build and maintain relationships with internal and external guests
• Eager to learn, positive and energetic personality
• Be organized and motivated
• Able to remain calm under pressure
• Possess a good command of English and have good communication skills, both written and verbal
• Able to work flexible hours
• Punctuality and regular and reliable attendance.
• Honesty and Integrity
• Able to access LGW as early as 03:30AM
• Full 5 year background check alongside criminal record check

Apply for this job

To apply for this job, please send your CV to: jobs@oneresourcing.com

Apply for this job