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Survey Interviewer – Heathrow Airport

Location: Heathrow Airport, Terminal 4  |  Posted: 24 October, 2018

Job Summary

One Resourcing are extremely proud to be recruiting for The Civil Aviation Authority, the leading authority in aviation.

One Resourcing is currently recruiting for a part time Survey interviewer, based at London Heathrow Airport. The CAA are seeking a part time survey interviewer, consisting of 10 shifts per month (75 hours per month).

Responsibilities and Duties

The role of Survey interviewer is to collect information on the characteristics of air passengers through face-to-face interviews at airside locations.

  • To approach air passengers to seek their cooperation with the survey.
  • To obtain accurate information from air passengers both on their journey and their personal details using a preset questionnaire.
  • Use judgement to consider the answers given to questions and probe where these seem unusual or inconsistent and revise the recorded answer if appropriate. Indicate on the questionnaire where it is believed that false information has been deliberately given.
  • Maintain a strict systematic random sampling scheme to ensure integrity of survey results.
  • On a rotating basis act as shift team leader, ensuring that the team are in place on time, maintain productivity, dealing with any problems and liasing with HQ staff as appropriate.

Qualifications and Skills

  • Previous customer service experience and knowledge of the airport/aviation industry would be beneficial.
  • You must be flexible with hours, as you will need to be able to work alongside the busiest passenger times at the relevant airport between 0500-2230.

Benefits,Hours & Pay rate:

  • The pay rate for this role is £9.86 per hour
  • Free Parking and Uniform allowance
  • Staff discounts at airport retailers and restaurants.

If you believe you are suitable for this role, please submit your CV today and a member of our recruitment team will be in touch.

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Job Types: Part-time, Contract

Salary: £9.86 /hour

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