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Team Leader – Executive Lounge – Gatwick Airport

Location: Gatwick Airport  |  Posted: 13 June, 2019

Job Description

One Resourcing Ltd are extremely proud to continue supporting our client No1 Lounges based at Gatwick airport, with their recruitment for 2019.

Our client operates premium airport lounges, ideal for anyone who is flying from the airport. Guests can enjoy freshly prepared food, drinks from a fully tended bar, unlimited WiFi, daily newspapers and glossy magazines all before catching their flight.

We are very excited to be recruiting for the role of Team Leader.

We are looking for experienced, motivated and customer focused candidates for the role of Team Leader at an Executive Airport Lounge at Gatwick. the purpose of a Team Leader is to lead the floor team, coordinate service and champion the guest experience. You are a brand and standards ambassador and always leading by example.

ROLE OF TEAM LEADER:

  • Your responsibilities will include monitoring the floor, allocating your designated teams into sections to ensure a smooth and flawless operation from open until close.
  • You will be the second in command after the Supervisor so you will be responsible for the operation when they are not within the lounge.
  • ‘Hosting’ all guests during their visit to No1.
  • Delivering premium hospitality
  • Ensuring the service runs smoothly and optimising capacity
  • To be the Customer Service advocate at all times ensuring the guests experience is always put first along with steering ancillary revenues by encouraging your team to recommend our other products to our guests and future guests.
  • You must be a people person who can delegate tasks effectively whilst monitoring and motivating your team.

KEY RESPONSIBILITIES:

  • To take ownership for the overall service on the floor, oversee all sections and ensure service is consistently delivered to standard
  • Fully knowledgeable about your lounge, product availability, lounge capacity and your people
  • Monitoring and helping achieve standards of hygiene within the lounges from the kitchen to the toilets
  • Pride in yourself and your team complying with the No1’s uniform and grooming policy
  • Setting an example to your team by engaging with guests in a professional and welcoming way
  • Lead the floor team to success by providing regular feedback, working with the team to ensure their personal development is a focus and building a No1 community

KEY ATTRIBUTES:

  • Clear and concise communicator
  • Excellent organisational, prioritisation and time management skills
  • Confidence in leading a team
  • Professionalism
  • Ability to lead and make decisions under pressure
  • Driven by delivering great service

EXPERIENCE REQUIRED:

  • Minimum of 1 years’ experience in a similar position.
  • Experience in working on a shift pattern
  • Experience of working in premium hospitality

Candidates must be willing to be flexible in terms of working hours, with some shifts falling on weekends and bank holidays. All successful candidates must undergo a full five year reference history and criminal record checks.

Pay rate for this role is £9.50 per hour

BENEFITS INCLUDE:

  • Healthcare scheme
  • Stakeholder pension scheme
  • Discounted gym memberships
  • On and off the job training
  • Free meal on shift
  • Free lounge visits
  • Great working environment!

The successful candidate will need to demonstrate a clear authority and coordination on the floor being able to prevent services issues, overcrowding by having a specific eye for detail and the ability to think on their feet.

This role requires a strong dedicated candidate who can actively strive to contribute positively to our product and consistently maintain the highest of standards.

Working at Gatwick Airport requires candidates to undergo a full five year reference history and criminal record checks.Successful candidates would need to be flexible with regard to working hours, with shifts falling on weekends and public holidays.

If you believe you have the dedication, commitment and passion that our client requires then please apply. Should your CV match the criteria we are looking for one of our dedicated recruitment team will be in touch to go through the next stages of the application process.

No1 Lounges Ltd collects your personal data for the purposes of managing No1 Lounges’ recruitment-related activities as well as for organisational planning purposes. Consequently, No1 Lounges may use your personal data in relation to the evaluation and selection of applicants including, for example, setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. No1 Lounges Ltd does not disclose your personal data to unauthorised third parties.

To view a full copy No1 Lounges Ltd’s full Privacy Notice, please visit

www.no1lounges.com/careers

Applying to this position is confirming you have : Read a copy of No1 Lounges Privacy Notice for applicants & understand it

By applying for this role, you provide consent for One Resourcing Ltd, acting as an employment agency, to share your details with the end user.

For our new GDPR Guidelines & Policies please visit: http://www.oneresourcing.com/downloads/

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To apply for this job, please send your CV to: jobs@oneresourcing.com

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