Ticket Desk Agent – GGS – London City Airport

Location:  |  Posted: 25 March, 2026

As we look ahead to Spring and Summer 2026, we’re excited to continue our partnership with GGS. Our recruitment campaign is now officially live as we expand our team at London City Airport.

To apply please visit the below link, ALL applications must go through and will be reviewed through the BA Careers Page:

Ticket Desk Agent at British Airways / https://careers.ba.com/job/london/ticket-desk-agent/22348/86238346944

The role:

Ticket Desk Agent

Working for GGS at London City Airport, you will be a brand ambassador providing exceptional customer service to passengers flying with BA Cityflyer and Aurigny.

• Contract: 37.5 hours per week, permanent
• Hours: Earliest Start = 04:30am – Latest Finish = 22:30pm (will be required to work some weekends)
• Pay Rate: Salary £28,273.25 per annum /£14.49 per hour  (overtime – time and a third for any hours worked over 37.5 hours per week)

Role Purpose:

We are seeking hard working, committed, customer service colleagues to deliver world class service to our airline customers. You will be an integral part of the team representing both the company and the airline to their customers and ensuring the customer service standards the airlines demand on board their aircraft start on the ground.

Requirements:

• 5 years worth of satisfactory references in order to obtain an airside pass
• The ability to work accurately under pressure
• Able to demonstrate excellent communication skills
• A satisfactory criminal record check
• Able to travel to London City Airport for shifts starting as early as 04:30am
• Excellent communication and passion for delivering exceptional customer service

Principal Accountabilities:

• To consistently deliver the highest possible levels of customer service at all times
• To process in a professional and confident way to passengers questions or queries
• New ticket sales using the Airlines reservation system
• Issue tickets and make changes to passengers bookings when appropriate and in accordance with the relevant training received
• Processing excess baggage payments through the Airlines reservation system and ensuring the correct accounting of monies
• Reissuing of tickets on an ad-hoc basis, either in a voluntary or involuntary situation
• Calculating if any additional payments on reissued tickets are required and collect the correct amounts from customer airline passengers
• Handling disrupted passengers in accordance with our Customer Airlines policies
• Arranging hotel accommodation for our disrupted passengers
• Accounting of Airline documents to ensure that our Customer Airlines revenue is maintained
• Liaise with our customer airline representative on any ticketing issues and ensure correct procedures are maintained
• Ensure safety is never compromised whilst fully complying with The Health & Safety at Work Act 1984 and Revisions
• Represent the company in a professional manner at all times
• Any other reasonable duty as requested

Safety, Security & Compliance:

All employees have a responsibility and duty whilst at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
• Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Attend training courses as may be arranged by the Company.

Qualifications and Experience:

• Previous experience using Airline reservation systems (e.g Amadeus, Sabre, or Travelport)
• In-depth knowledge of IATA fares and ticketing.
• Previous ground handling experience or alternatively previous experience within Airline/travel industry.
• A good understanding of world geography
• Knowledge of an additional European language would be desirable
• A good working knowledge of Airlines and Airport regulations
• Excellent customer service and communication skills

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

Key benefits include:

• Access to discounted flights known as hotline fares, standby tickets and concessions with British Airways and other code share airlines
• Health benefits including free winter flu jab and access to the HSF Health Plan
• Cycle to work scheme
• Free staff parking
• Discounts on airport food vendors
• Pension scheme

At Gatwick Ground Services you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

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To apply for this job, please send your CV to: jobs@oneresourcing.com

Apply for this job