Duty Supervisor – GGS Ground Services (London City Airport)

Location:  |  Posted: 15 April, 2024

One Resourcing Ltd is excited to be recruiting on behalf of our client GGS Ground Services.

GGS Ground Services are a subsidiary of British Airways and represent the BA CityFlyer product at London City Airport.

We are looking to recruit and on-board an experienced ‘Duty Supervisor’ where you will be based at London City Airport, this is a permanent opportunity where you will be reporting directly to the Customer Service Manager.

• Contract: Full Time, Permanent
• Pay Rate: £31,902.00 per annum (£16.36ph)
• Benefits: Discounted Staff Travel (Standby and hotline tickets, long and short haul)

Role Purpose:

To Assist in managing the operation, through clerical, manual and computerised means, ensuring customer service standards are achieved and that, GGS and airlines, policies and procedures are followed. You will be responsible for leading a team of Agents and when required cover the Customer Service Manager position when they are unavailable.

Qualifications & Experience:

• Demonstrate previous ground handling experience or alternatively previous experience

with the airline/travel industry.

• Good working knowledge of all areas of the business (Check-in, Boarding, Dispatch,

Operations, Arrivals and Ticket Desk)

• Must be pro-active and forward thinking.
• Must have suitable experience working within a supervisory position.
• Possess excellent people and communication skills.
• Have strong leadership and motivation skills.
• A working knowledge of Airlines and Airport Authority Regulations.
• Be flexible in their approach to work and their working hours.

Main Accountabilities Include:

• To lead by example, strictly following correct airline and company procedures, demonstrating excellent customer service skills and promoting safe work practices.

• Manage staffing levels and ensure all flight departures and arrivals have an appropriate allocation of staff, maintaining optimum on time performance and customer service.

• Ensuring all staff are performing their correct duties and maintaining a high level of customer service.

• Monitoring safety procedures coordinating and ensuring that all staff get their breaks and are performing required safety checks.

• Full compliance and implementation at all time of the following; Airline Handling Manual, Company Ground Operations Manual, Airport Regulations, Company policies.

• Safeguard the health, safety and welfare of staff, customers and other visitors in compliance with the Company’s Health and Safety Policy.

• Guaranteeing all national regulatory health and safety standards are being met.
• Actively engage in staff discussions and manage team behavior in the handling of aircraft, challenging any breach of procedure or misconduct.

• Encourage innovative ideas across the team.
• Represent the company in a professional manner at all times.
• Assist with company workplace inspections.
• Effective disruption management.
• Ensuring that housekeeping is maintained in all areas, including staff rest room, sales desk, check-in desks, gates and stock room.

• Assist all departments when required.
• Ensuring the setup of the check in hall is professional, effective and continuously managed, including barriers, signage and airport screens.

• Supporting the check-in team by ensuring timely closure of check-in for our customers, providing effective queue management and ensuring that passenger information is communicated correctly and regularly.

• Complete required amount of audits in departure gates and flight files.
• Ensuring gates are opened and closed on time, maintaining active gate preparation, with barriers, baggage gauges and signage set up correctly and the correct announcements made.

• Ensuring correct security checks are performed by staff on passengers accessing a gate.
• Ensuring that oversized and additional hand luggage is being challenged and that the appropriate fee is being taken.

• Ensure there is an effective oversight of flight departures, making sure any delays incurred by the Company are reported to the Customer Service Manager with relevant details.

• Any other reasonable duty requested by your line manager

Safety, Security & Compliance:

All employees have a responsibility and duty whilst at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.

• Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.

• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.

• Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.

• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Attend training courses as may be arranged by the Company

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To apply for this job, please send your CV to: jobs@oneresourcing.com

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