Duty Manager (North Terminal) – GGS Ground Services (London Gatwick Airport)

Location:  |  Posted: 8 May, 2024

Duty Manager (North Terminal) – GGS Ground Services (London Gatwick Airport)

One Resourcing Ltd are extremely proud to be the recruitment partners for GGS Ground Services at both London Gatwick Airport and London City Airport.

GGS Ground Services provide airport ground services to the most prestigious airlines including British Airways, BA Euroflyer, Air India, Iberia Express, Vueling, Qatar Airways and we will be welcoming Singapore Airlines very soon.

As we approach a very promising and busy Spring/ Summer 2024, we are currently looking for an ‘Duty Manager’ to join the team who has already had experience working within a ‘Ground Handling’ or ‘Airline’ environment.

Role: Duty Manager

Department: Operations

Contract: Full Time, 37.5 hours

Salary: £40,170 per annum

Location: London Gatwick Airport (North Terminal)

Role Purpose

 

As the designated representative for customer relations, safety, and service delivery within GGS, you will serve as the primary advocate for operational excellence for Passenger Services, Cleaning, Baggage Handling Unit and Ramp in the North Terminal.

As an integral member of the Operational Management team, your primary objective will be to surpass Service Level Agreements (SLAs) by employing proficient problem-solving skills, adapt people management techniques, and exceptional customer service practices, all while ensuring optimal cost efficiency.

The role entails assuming responsibility for driving continuous improvement initiatives across operational processes and policies. This involves meticulous oversight of reporting duties within your purview, ensuring timely and precise documentation of tasks and obligations. Through your leadership, the Ramp Department will consistently strive for heightened efficiency and effectiveness, thereby reinforcing GGS’s commitment to excellence in every facet of its operations.

The Duty Manager must have strong communication and organizational skills and be able to build positive working relationships with all levels management and non-management and external stakeholders, be a team player and be very resilient, self-confident and persuasive in nature.

Principal Accountabilities

• Uphold a safe and secure working environment while ensuring operational excellence
  in safety, customer service, punctuality, and consistency.
• Conduct audits of customer aircraft operations in accordance with their General
• Operating Manuals (GOM) and Standard Operating Procedures (SOPs).
• Drive performance to meet airline service level agreements and staff incentive
  programs as necessary.
• Exhibit proactive problem-solving skills and the ability to adapt to evolving
  circumstances with professionalism and flexibility.
• Demonstrate effective communication skills and cultivate strong relationships with
  individuals across all levels of GGS and customer airlines.
• Coordinate and execute initial responses to emergency situations in alignment with
  established policies and procedures.
• Report and investigate incidents using relevant safety systems such as iAuditor and
  AIR.
• Ensure timely reporting of staff injuries and incidents in compliance with GGS
  reporting protocols.
• Develop recovery and action plans during disruptions utilizing approved continuity
  strategies.
• Support the continuous improvement initiatives and facilitate local implementation of
  business changes, engaging in project work as required.
• Maintain a professional demeanor and appearance at all times, ensuring compliance
  with company uniform and grooming standards.
• Plan and monitor daily and future workload and staffing levels, addressing any arising
  issues promptly.
• Perform assigned tasks in accordance with both Company and Regulatory Authorities’
  guidelines.
• Any other reasonably requested duties commensurate with the role.

Skills/ Behaviours

• Resilient, able to work as a team player in a complex, cross-functional, pressurised operational environment.
• Flexible, having a positive attitude to change.
• Ability to respond to a culturally diverse community.
• Excellent communication skills (both written and verbal) to all levels both internal and external

Experience/ Qualifications

• Proven experience gained in Aviation, Ground Handling or similar industry.
• Good working knowledge of Aviation industry
• Proven planning and organising skills.
• Proven elevated level of customer, commercial and business
  understanding
• Proactive and highly motivated self-starter able to work without
  supervision
• Reasonable level of both written and verbal communication
• Proficient in Microsoft Office 365 software
• Full driving licence to enable airside driving permit
• Educated to a reasonable level.

Benefits

• Discounted Staff Travel (Standby & Hotline Tickets)
• 20 days annual leave (Plus 8 additional days of leave lieu of Bank Holidays)
• Staff Discounts at Airport Retailers & Restaurants
• Free Car Parking
• Discounted train and bus tickets to London Gatwick Airport
• Progression Opportunities
• Life Assurance

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To apply for this job, please send your CV to: jobs@oneresourcing.com

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