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Lounge Host – No1 Lounges (London Gatwick Airport)

Location:  |  Posted: 30 April, 2024

Lounge Host – No1 Lounges (London Gatwick Airport)

One Resourcing Ltd are extremely proud to be recruiting, once again, on behalf of our client the No1 Lounges at London Gatwick Airport.

As we approach a very promising and busy Spring/ Summer 2024, we are now in a position where we will be expanding our team and as a Lounge Host, you will deliver excellent service and champion the guest experience across the lounge.

You work as part of a team and are multi-skilled to perform a variety of roles within the lounge. You are a brand ambassador for No.1 Lounges and engage with each guest to deliver a great experience

What Do We Offer?

  • Full Time Permanent Contract (37.5 hours per week)
  • 4 days on, 2 days off roster (Early & Late Shifts)
  • £12.30ph, Monthly Pay
  • 28 days Annual Leave
  • 5 complimentary lounge visits each year
  • Complimentary staff meal during your shift
  • Uniform Provided
  • Staff Discounts at Airport Retailers & Restaurants
  • Free Car Parking
  • Discounted train and bus tickets to London Gatwick Airport
  • Progression Opportunities


  • 5 years worth of satisfactory references to obtain a full air-side pass.
  • The ability to work accurately under pressure
  • Able to demonstrate excellent communication skills
  • Ability to access the airport for early morning starts (03:30am)
  • A satisfactory criminal record check (overseas if applicable)
  • Experience working in a ‘customer service’ role

The Role:

  • BAR: As a bartender, you provide a speedy, personable service, maintaining consistently high levels of drinks service. Serving all drinks to the Set Operating Procedure (SOP), upselling premium drinks as well as being consistent and compliant. You will engage with every guest. You will need to plan ahead to keep the bar clean and well stocked with all drink products. You may process electronic payments for premium drinks and may need to reconcile bar spend at the end of the work day, as per company procedures
  • FLOOR: Ownership of your section(s) as allocated on shift – you will be responsible for taking pride in your area and having a keen eye for a clean and tidy lounge in line with ‘SHAPE’ (Section, Hygiene, Availability, Presentation and Engagement) Essentials. Each section should be well-presented all at times. Whilst clearing/resetting tables and maintaining your sections, you will be engaging with guests.
  • FOOD SERVICE: You will be running food from the kitchen to guests and looking after any self-serve food area. You will check that food leaving the kitchen looks well-presented and where appropriate have undergone the correct food safety checks. You may need to restock buffet style pantry areas/hot and cold drinks stations in line with SOP.

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