Operations Controller – GGS Ground Services (London Gatwick Airport)

Location:  |  Posted: 8 May, 2024

Operations Controller – GGS Ground Services (London Gatwick Airport)

One Resourcing Ltd are extremely proud to be the recruitment partners for GGS Ground Services at both London Gatwick Airport and London City Airport.

GGS Ground Services provide airport ground services to the most prestigious airlines including British Airways, BA Euroflyer, Air India, Iberia Express, Vueling, Qatar Airways and we will be welcoming Singapore Airlines very soon.

As we approach a very promising and busy Spring/ Summer 2024, we are currently looking for an ‘Operations Controller’ to join the team who has already had experience working within a ‘Ground Handling’ or ‘Airline’ environment, preferably already in an Operations role.

Role: Operations Controller

Department: Dispatch & Operations

Contract: Full Time, 37.5 hours

Salary: £32,896.74 – £35,004.16 (plus £2,080 shift pay allowance)

Location: London Gatwick Airport

Role Purpose

Reporting to the Station Manager, you will be part of a team providing 24 hour coverage and responsible for the smooth and effective running of our LGW operation. The purpose of the Operations Controller is to control and monitor the airside operation for both GGS and British Airways (within a 48hr window) ensuring all operational deviations and issues are effectively communicated to all internal and external stakeholders, whilst managing data input into FINDnet. This position is also responsible for ensuring our A-CDM and Dispatch obligations are met consistently during the daily operation. You will already possess relevant skills in the areas of resourcing and delivering a daily operation, be able to demonstrate flexibility and have strong co-ordination and crisis management skills during times of disruption.

You will also possess strong and effective people management skills as well as a full understanding of H&S policy for both LGW airport and GGS and industry and legislative regulations

Principal Accountabilities

• Delivery of the day to day operation
• To ensure compliance with the company’s health & safety policies
• To ensure the reporting of attendance and absence processes are adhered to. • Strong communication skills to both internal and external stakeholders
• Update FINDnet and communicate to all departments
• Oversee and ensure correct data input into the billing system
• Provide operational management analysis reports as required.
• To ensure effective control of seasonal and daily operational scheduling
• To be actively involved in all aspects of the airside operation
• Be conversant in operating and imputing data into FINDnet, IDAHO, A-CDM and any other current operational systems.

Skills/ Behaviours

• The successful applicant will be able to demonstrate excellent communication skills in order to convey information to staff and other parties, using written and oral skills
• A good knowledge of our current customer requirements is essential as well as the completion of any necessary documentation and systems currently used
• Good people skills are required in order to motivate and lead effectively in difficult situations while under operational pressure
• You should have a high standard of personal expectation and the ability to lead by a professional example.

Benefits

• Discounted Staff Travel (Standby & Hotline Tickets)
• 20 days annual leave (Plus 8 additional days of leave lieu of Bank Holidays)
• Staff Discounts at Airport Retailers & Restaurants
• Free Car Parking
• Discounted train and bus tickets to London Gatwick Airport
• Progression Opportunities
• Life Assurance

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To apply for this job, please send your CV to: jobs@oneresourcing.com

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